Objectives: How can service quality indicators be achieved? How can we strive for excellence? From daily training to customer service scenarios, the objective is to motivate internal colleagues to strive for ultimate customer service. Through the rich service industry experience of the instructor, real-world experiences in the service industry are explained, and interactions with classmates are encouraged to enhance practical learning during the course.

Outcomes: Understanding the service culture from the daily operations and mindset of employees is crucial, as demonstrated by Yunlong Group's operations and marketing strategies in Taiwan and overseas markets. Daily practice, from frontline staff to management, is executed according to internal plans aligned with goals to ensure customer satisfaction. Daily training and a deep understanding of customer needs are essential to providing services that exceed customer expectations and create WOW experiences. This sharing of real-world experiences is highly beneficial for students and provides an excellent opportunity to apply theory to practice.

Objectives: To broaden the students’ knowledge and views to their future career path here in Taiwan and also overseas possibilities with regards to the performing arts. By introducing the history of the performing arts through the Cloud Gate Dance troop and the Foundation, and what we can see going on in today’s performing arts groups, different performing arts centers and the activities connected to the various styles and groups internationally.

Outcome: The expert presentation went very nicely and the speaker introduced to the students a very informative speech on her own career path, the history of Cloud Gate Dance Troop and the Foundation, different performing arts groups in Taiwan and those international groups that are connected to Taiwan, plus various performing arts centers throughout Taiwan. Also the speaker shares her personal experience for her career with our students which is priceless information. The students also participated with their questions and answers. I know both the students and the teacher gained quite a lot about the performing arts. It may not be as well-known as other subjects in the arts world, but I believe the performing arts has a lot to offer to FIM students and will be a good place to expand their horizon, possibly their career opportunities.